Privacy Policy

Last updated: September 18, 2026

FIDELEE respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit or use fidelee.com, why we use it, how it may be shared, and the choices and rights available to you.

1. Information We Collect

Depending on how you use our website, we may collect information such as your name, email address, phone number, billing and shipping address, order details, account information, messages submitted through contact forms, product reviews or comments, and technical information associated with your visit.

We may also receive information automatically, including IP address, browser type, device information, pages viewed, approximate location derived from technical information, referring pages, and information about how you interact with the website.

2. Orders and Payments

When you place an order, we use the information necessary to process, fulfill, deliver, support, and document that order. Payment information is processed through the payment providers available at checkout. We do not intend to store complete payment card numbers on our website. Payment providers may process information according to their own privacy policies and security requirements.

3. Accounts

If you create an account, we store the information required to maintain your account, process orders, provide customer support, and display your order history. You are responsible for keeping your account credentials confidential.

4. Contact Forms and Customer Support

If you contact FIDELEE through a contact form or other customer-service channel, we use the information you provide to respond to your request, provide support, and maintain appropriate business records. We do not use information submitted for support for unrelated purposes unless permitted by law or you have given permission.

5. Product Reviews and Comments

If you submit a product review or comment, the information you choose to publish may be displayed publicly on the relevant page. We may retain the review and associated metadata for as long as reasonably necessary for website operation, moderation, fraud prevention, and record keeping.

6. Cookies and Similar Technologies

FIDELEE may use cookies and similar technologies that are necessary for website functionality, account sessions, shopping-cart features, checkout, security, preferences, analytics, and performance. Some cookies may be placed by services integrated into the website.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect features such as login, shopping cart, checkout, or other website functionality.

7. Analytics and Website Performance

We may use analytics, measurement, security, and performance tools to understand website usage, identify technical problems, improve the customer experience, and protect the website. These services may process technical information such as IP address, device information, browser information, pages viewed, and interaction data, subject to their respective policies and configuration.

8. Services and Third Parties

FIDELEE uses third-party services and providers where necessary to operate the website and business. These may include hosting, ecommerce and payment services, security and spam-prevention services, analytics and measurement tools, email or customer-support services, and shipping or fulfillment providers.

Third parties receive only the information reasonably necessary to provide their services, comply with legal obligations, protect the service, or complete a transaction. Their processing may also be governed by their own privacy policies.

9. Embedded Content and External Links

Pages on FIDELEE may contain embedded content or links to external websites, such as social media, videos, images, or other third-party services. When you interact with third-party content, that provider may collect information according to its own privacy policy.

10. How We Use Personal Information

We may use personal information to process and deliver orders, provide customer service, manage accounts, communicate about orders or requests, improve products and website functionality, maintain security, prevent fraud and abuse, administer reviews, comply with legal obligations, and operate and protect our business.

11. Marketing Communications

Where permitted by applicable law, FIDELEE may send marketing communications about products, offers, or news. You can unsubscribe from marketing emails using the unsubscribe mechanism included in the message. Transactional and service-related communications may still be sent when necessary to complete or support an order or account.

12. How We Share Information

We may share personal information with service providers that help us operate FIDELEE, payment and transaction providers, shipping and fulfillment partners, security and fraud-prevention services, professional advisers where appropriate, and authorities where disclosure is required by law or necessary to protect rights, safety, or property.

We do not sell personal information as a standalone product.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, legal, tax, security, dispute resolution, and legitimate business-record requirements. Retention periods may differ depending on the type of information and applicable legal obligations.

14. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss. No internet transmission or storage system can be guaranteed to be completely secure.

15. Data Breach Response

If we become aware of a security incident affecting personal information, we will assess the incident and take reasonable steps to contain, investigate, remediate, and provide any notifications required by applicable law.

16. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to personal information we hold about you, correction of inaccurate information, deletion of certain information, restriction or objection to certain processing, portability of certain information, or withdrawal of consent where processing is based on consent.

To make a privacy request, contact FIDELEE through the contact options available on our Contact Us page. We may need to verify your identity before completing a request.

17. International Processing

Because FIDELEE may serve customers internationally and may use service providers located in different countries, personal information may be processed or transferred across borders. Where required, we take appropriate steps for such transfers under applicable data-protection requirements.

18. Children’s Privacy

FIDELEE’s website is not directed to children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

19. Automated Decision-Making and Profiling

FIDELEE does not use personal information to make decisions that produce legal or similarly significant effects solely through automated processing unless such processing is disclosed and permitted under applicable law. Some third-party services may use automated systems for security, fraud prevention, analytics, or personalization according to their own policies.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations, or business practices change. The updated version will be posted on this page with a revised update date.

21. Contact FIDELEE

If you have questions about this Privacy Policy or how your information is handled, please contact us through the Contact Us page on fidelee.com.

FIDELEE — MOVE FORWARD.