Refund & Returns Policy

Last updated: September 18, 2026

At FIDELEE, we want you to have a clear and straightforward experience when purchasing our beauty products. This policy explains when returns, refunds, and order cancellations may be available.

1. Return Eligibility

For hygiene and safety reasons, cosmetic and personal-care products must generally be unopened, unused, and in their original packaging to be eligible for a return. Please contact us before sending any item back.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible with your order number and clear photographs of the item and packaging. We will review the issue and, where appropriate, arrange a replacement or refund.

3. Change of Mind

If you simply change your mind, return eligibility may depend on the product condition, destination, and applicable consumer law. Opened or used cosmetic products may not be accepted for return because of hygiene requirements.

4. How to Request a Return

Contact FIDELEE through our Contact Us page before shipping anything. Include your order number, the product concerned, and the reason for the request. We will provide return instructions if your request is eligible.

5. Refunds

Once an approved return is received and inspected, we will confirm whether the refund is approved. Approved refunds are normally issued to the original payment method. The time for the funds to appear can depend on the payment provider or financial institution.

6. Shipping Costs

Where a return is due to an incorrect, damaged, or defective item, FIDELEE will provide appropriate instructions regarding return shipping. For other eligible returns, return shipping costs may be the customer’s responsibility unless applicable law requires otherwise.

7. Non-Returnable Items

Opened or used cosmetic products, products returned without their original packaging where the packaging is required for safety or identification, and items otherwise excluded by applicable law may not be eligible for return.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or shipping.

9. Consumer Rights

This policy does not limit any mandatory consumer rights or remedies that apply under the laws governing your purchase. Where applicable law provides a right that cannot be waived, that right remains available.

10. Contact FIDELEE

For questions about returns, refunds, or an existing order, please contact us through the Contact Us page.

FIDELEE — MOVE FORWARD.